Refund policy

Return & Refund Policy

Last updated: 22 September 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unwashed, unworn or unused, with tags attached, and in its original packaging. You'll also need your order number or proof of purchase.

To start a return, contact us at contact@caasalino.com with your order number and the reason for the return. Returns must be sent to the following address:

Caasa Lino – Returns
[Return address line 1]
[Return address line 2]
Dubai, United Arab Emirates

If your return is accepted, we'll send you instructions on how and where to send your package. For returns within the UAE, we'll provide a DHL Express return label. For international returns, the cost of return shipping is the responsibility of the customer unless the item is defective, damaged, or incorrect. We recommend using a tracked service, as we cannot be responsible for items lost in transit. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return question at contact@caasalino.com.

Damages and issues

Please inspect your order on delivery and contact us within 7 days if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right. Please include photos of the item and its packaging in your email. In these cases we will cover the cost of return shipping and send a replacement or issue a full refund.

Exceptions / non-returnable items

Certain items cannot be returned:

• Custom or made-to-measure products, including personalised or monogrammed items
• Items that have been washed, worn, or used
• Gift cards
• Items marked as final sale

Please get in touch if you have questions or concerns about your specific item.

Please note that linen is a natural fibre and slight variations in colour, texture, and slubs are characteristic of the fabric, not defects.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period

Notwithstanding the above, if your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. As above, your item must be in the same condition that you received it — unwashed, unworn or unused, with tags, and in its original packaging — and you'll need your order number or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know whether the refund has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or card issuer to process and post the refund.

Original shipping costs are non-refundable, except where the return is due to a defective, damaged, or incorrect item. Duties and taxes paid at checkout on international orders will be refunded only where the destination customs authority allows us to reclaim them.

If more than 15 business days have passed since we approved your return, please contact us at contact@caasalino.com.