Shipping policy
Shipping Policy
Last updated: 22 September 2026
Thank you for shopping with Caasa Lino. Below is everything you need to know about how we get your order to you.
Order processing
We dispatch from Dubai, United Arab Emirates. Orders placed before 4:00 pm GST (UTC+4) Monday to Friday are dispatched the same business day. Orders placed after 4:00 pm, on weekends, or on UAE public holidays are dispatched on the next business day. You'll receive a confirmation email with your DHL Express tracking number as soon as your order has shipped.
During busy periods such as new collection launches, Ramadan, and the year-end holidays, dispatch may take up to 2–3 business days. We'll post a notice on our website if delays are expected.
Where we ship
We ship worldwide with DHL Express. If your country doesn't appear at checkout, please email us at support@caasalino.com and we'll do our best to help.
Shipping rates
Shipping costs are calculated at checkout based on your delivery address and the weight and dimensions of your order. You'll see the exact cost before completing your purchase.
Estimated delivery times
The estimates below count from the date of dispatch, not the date of order:
| Destination | Estimated delivery |
|---|---|
| United Arab Emirates | 1–2 business days |
| GCC (Saudi Arabia, Qatar, Kuwait, Bahrain, Oman) | 2–4 business days |
| United Kingdom & Europe | 3–5 business days |
| United States & Canada | 3–6 business days |
| Asia & Australia | 3–6 business days |
| Rest of world | 5–10 business days |
These estimates are provided by DHL Express and are not guaranteed. Delivery can take longer during peak seasons, adverse weather, or customs inspections.
International orders, duties and taxes
For international orders, all applicable import duties and taxes are calculated and collected at checkout, so the price you pay is the final price. There is nothing further to pay on delivery, and your parcel won't be held for payment at customs.
In the rare case a destination country's customs authority levies an additional charge not captured at checkout, please contact us at support@caasalino.com with your order number and we'll resolve it with you directly.
Tracking your order
Once dispatched, you'll receive a DHL Express tracking number by email. Please allow up to 24 hours for tracking to update. You can track your parcel at dhl.com or through the link in your shipping confirmation email.
Incorrect or incomplete addresses
Please double-check your delivery address and phone number at checkout, as DHL may need to contact you to complete delivery. We're unable to change an address once an order has been dispatched. If a parcel is returned to us due to an incorrect or incomplete address, we'll contact you to arrange redelivery, and the additional shipping cost will be charged to you.
Lost, delayed or damaged parcels
If your order hasn't arrived within 5 business days of the estimated delivery date, email us at support@caasalino.com with your order number and we'll open an investigation with DHL Express. If your parcel arrives damaged, please email us within 7 days of delivery with photos of the outer packaging and the affected items so we can arrange a replacement or refund.
Multiple shipments
If your order contains several items, they may occasionally be sent in separate parcels. You won't be charged extra for this, and you'll receive tracking for each one.
Questions?
We're here to help. Email us at support@caasalino.com and we'll get back to you within 1–2 business days.